# Image Proxy - Not Working **URL:** \ **Category:** Siren Platform/Investigate Tech Support Community\ **Created:** [March 9, 2021, 8:34am UTC](https://community.siren.io/t/image-proxy-not-working/364 "2021-03-09T08:34:05Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![carol.kanaverskis](https://avatars.discourse-cdn.com/v4/letter/c/ea666f/32.png) [@carol.kanaverskis](https://community.siren.io/u/carol.kanaverskis)\ **Post date:** [March 9, 2021, 8:34am UTC](https://community.siren.io/t/image-proxy-not-working/364/1 "2021-03-09T08:34:05Z")
Please see my investigate.yml file configuration bellow: investigate\_core: image\_proxy: enabled: true Thanks again! ---
**Author:** ![Manu\_Agarwal](https://yyz2.discourse-cdn.com/flex032/user_avatar/community.siren.io/manu_agarwal/32/120_2.png) [@Manu\_Agarwal](https://community.siren.io/u/Manu_Agarwal)\ **Post date:** [March 9, 2021, 9:46am UTC](https://community.siren.io/t/image-proxy-not-working/364/2 "2021-03-09T09:46:36Z")
Hi Carol, Can you please share if there any error in the siren console or in the logs after you have enabled the image proxy? Also please confirm the Investigate version and Elasticsearch version you are on? Regards Manu Agarwal ---
**Author:** ![carol.kanaverskis](https://avatars.discourse-cdn.com/v4/letter/c/ea666f/32.png) [@carol.kanaverskis](https://community.siren.io/u/carol.kanaverskis)\ **Post date:** [March 9, 2021, 9:59am UTC](https://community.siren.io/t/image-proxy-not-working/364/3 "2021-03-09T09:59:13Z")
Hi, No errors in the console or the logs. I am using investigate version 11.0.2 and Elasticsearch version 7.4. Thanks! ---
**Author:** ![Manu\_Agarwal](https://yyz2.discourse-cdn.com/flex032/user_avatar/community.siren.io/manu_agarwal/32/120_2.png) [@Manu\_Agarwal](https://community.siren.io/u/Manu_Agarwal)\ **Post date:** [March 9, 2021, 10:42am UTC](https://community.siren.io/t/image-proxy-not-working/364/4 "2021-03-09T10:42:19Z")
Hi Carol, Please share the screenshot of the investigate management page like this: ![image](https://canada1.discourse-cdn.com/flex032/uploads/siren/original/1X/8ddb7382d19ab28cc2aa387393134c1c5a0e29ca.png) Regards Manu Agarwal ---
**Author:** ![carol.kanaverskis](https://avatars.discourse-cdn.com/v4/letter/c/ea666f/32.png) [@carol.kanaverskis](https://community.siren.io/u/carol.kanaverskis)\ **Post date:** [March 9, 2021, 10:51am UTC](https://community.siren.io/t/image-proxy-not-working/364/5 "2021-03-09T10:51:31Z")
Sure. Please find it attached bellow. ![Picture12](https://canada1.discourse-cdn.com/flex032/uploads/siren/original/1X/6ad4683df2e30e8c7d38878ab3427f5eb1d17ff7.png) ---
**Author:** ![Manu\_Agarwal](https://yyz2.discourse-cdn.com/flex032/user_avatar/community.siren.io/manu_agarwal/32/120_2.png) [@Manu\_Agarwal](https://community.siren.io/u/Manu_Agarwal)\ **Post date:** [March 9, 2021, 2:56pm UTC](https://community.siren.io/t/image-proxy-not-working/364/6 "2021-03-09T14:56:01Z")
Hi Carol, I didn’t see any issue with the Image Proxy , it looks like the image size is creating an issue at your environment. Please set the parameter value to more size as by default it is 10000 bytes. > max\_image\_size [https://docs.siren.io/siren-platform-user-guide/11.1/siren-investigate/image-proxy-ip.html](https://docs.siren.io/siren-platform-user-guide/11.1/siren-investigate/image-proxy-ip.html) This should probably resolve the issue. Regards Manu Agarwal ---
**Author:** ![carol.kanaverskis](https://avatars.discourse-cdn.com/v4/letter/c/ea666f/32.png) [@carol.kanaverskis](https://community.siren.io/u/carol.kanaverskis)\ **Post date:** [March 11, 2021, 11:54am UTC](https://community.siren.io/t/image-proxy-not-working/364/7 "2021-03-11T11:54:27Z")
Hey Manu, Apologies for the delay… I have changed the max\_image\_size to 50000 but still nothing shows. I double checked the URL and it returns a valid response so I’m not sure what I’m missing… Thanks again! ---
**Author:** ![Manu\_Agarwal](https://yyz2.discourse-cdn.com/flex032/user_avatar/community.siren.io/manu_agarwal/32/120_2.png) [@Manu\_Agarwal](https://community.siren.io/u/Manu_Agarwal)\ **Post date:** [March 11, 2021, 1:15pm UTC](https://community.siren.io/t/image-proxy-not-working/364/8 "2021-03-11T13:15:28Z")
Hi Carol, Sorry for the issue happening here , Would it possible for you to upgrade the Investigate to the latest version 11.1 or 11.0.2. You can download it from [here](https://siren.io/downloads/?product=siren-platform) You can follow these steps for upgrade: - Download the zip with Investigate 11.0.2 or 11.1. Unzip the folder. - Stop the current investigate running. - Go to the Investigate directory of newly downloaded. - Execute `bin/investigate upgrade` - Restart Investigate Regards Manu Agarwal ---
**Author:** ![carol.kanaverskis](https://avatars.discourse-cdn.com/v4/letter/c/ea666f/32.png) [@carol.kanaverskis](https://community.siren.io/u/carol.kanaverskis)\ **Post date:** [March 12, 2021, 10:10am UTC](https://community.siren.io/t/image-proxy-not-working/364/9 "2021-03-12T10:10:55Z")
Good Morning Manu, I just finished upgrading and everything works great!! Thank you again!